Avaya and Alcatel-Lucent Enterprise announce strategic partnership

Avaya company, a world leader in solutions that support and simplify communications and collaboration, and Alcatel-Lucent Enterprise, a leading international provider of communications, networking and Cloud solutions, have announced a strategic partnership that expands the availability of Avaya OneCloud CCaaS (Contact Center service) composite solutions to ALE. a global customer base, while at the same time making ALE’s digital networking solutions available on a global basis for Avaya customers.

Through this partnership, ALE will offer Avaya OneCloud ™ CCaaS, which provides advanced artificial intelligence, identity and security, workforce management (WEM) and capabilities providing services to ALE customers. Avaya will offer its customers ALE Digital Age Networking solutions, covering a full range of wired and wireless connectivity technologies with advanced Cloud platform services, using the latest IoT analytics, digital business processes, secure mobility and artificial intelligence to automate the network.

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