Boost of Ericsson''s global ICT capabilities in India

When the IT and telecom industries are intermingling, opportunities arise for operators to innovate and enter new business models and partnerships. To meet the evolving needs of operators for support and operations IT services, Ericsson (NASDAQ:ERIC), world''s largest provider of telecom services and the 8th largest IT services company*, is investing further in competence in its Global Service Center (GSC) in India. Magnus Mandersson, Head of Business Unit Global Services at Ericsson, says: "Staying close to our customers will always be important in services, however, we now see a large share of services that can be delivered remotely, for the benefit of our customers. Today, the majority of the subscribers served by the managed services deals are managed out of our two global network operations centers (NOC) in India and Romania. We foresee that the remote delivery share will increase when we move further into the cloud and the IT sphere."