HP Personalizes Customer Support Experience for Instant-On, Connected World

HP announced a milestone in its evolution of Always On Support by empowering clients to solve support issues on their own terms by providing access to the information, people and technology needed to personalize their support experience. Enterprises need to optimize products, exchange ideas with peers and proactively prevent problems to succeed in today’s dynamic environment. The new HP Support Center platform delivers one-stop access to IT professionals, online support tools and the industry’s first mobile technical support application. In fact, deployments of the HP Support Center platform have resulted in an 18 percentage point increase in web support customer satisfaction and a 30 percentage point increase in resolving clients’ support requests in the first attempt.