Mastercard survey: Consumers expect greater transaction transparency in digital banking for better clarity over purchases
02/04/2021 • Customer news
Mastercard is introducing a new solution for digital banking, to provide cardholders with more details on their purchases. Brought by Ethoca, a Mastercard company, the new product will enhance consumers’ digital experience by supplying them with extra transaction details, such as merchant’s name, logo and location of purchase.
In a survey , majority of consumers report problems in identifying some of their transactions in digital banking channels, that also stated 48% of respondents in Serbia, and interestingly, most of them are aged between 30 and 39 years (21%). Anxiety over potential fraud leads consumers to file chargeback claims, which may be avoided.
More info on the survey and the Ethoca solution find on the link.